Cisco Systems Web-Enablement Case Study - 1221 Words

Cisco Systems: Web-enablement Mission Cisco’s mission is to solve their customer’s most important business challenges by delivering intelligent networks and technology architectures built on integrated products, services, and software platforms. They accomplish this by making everything thing do about the customer. Strategy John Chambers was hired in 1991 and quickly became CEO of the company in 1995. He came up with a plan that would help the company work more efficiently and effectively. This plan consisted of four steps: First, he assembled a broad product line so that Cisco could serve as one-stop shopping for business networks. This would help make purchasing products and receiving needed information much easier for†¦show more content†¦The number of employees that heard speeches in the past was doubled when this was made available. This helped keep employees up to date on goals that the company was trying to accomplish and helped them communicate problems and find solutions much easier. Cisco implement a customer self-service which allowed customers to basically help themselves with their problems. By making it so that they could input data into the database, they were able to diagnose their own problems and fix them from home. Doing this contributed a lot to Cisco’s succe ss because customers new that if they needed a problem solved, they wouldn’t have to wait around for days and sometimes even weeks to get help. Weaknesses Peter Solvik joined the Cisco team in January 1993 as their new CIO. He saw that there were two challenges that needed to be addressed in the company. First, Cisco’s Information Technology department was too traditional in the sense that it was viewed as a cost center that reported through the Finance department, and it was too internally oriented. There were three ways that he approached this: The IT-reporting relationship was changed from Accounting to Customer Advocacy, the IT budget pertaining to the functions were returned to the functions leaving just a small portion left in General and Administrative expense, and the central IT steering committee was disbanded and replaced with a structure where IT investment decisions on application projects were pushed out to theShow MoreRelatedCase Study : Cisco Systems : Web Enablement1911 Words   |  8 PagesHBR Case #2: Cisco Systems: Web Enablement. 1) After investing $15 million implementing an ERP system, Cisco spent the next two years investing $100 million in web-enablement initiatives. Why did they do that? How did standardized web protocols contribute to the success of these efforts? The Cisco Company began its web development in the early 1990s and that was an attempt which made them to move forward for the web enablement after the big investment on the ERP system. There were major benefitsRead MoreCisco s An Information Age Company815 Words   |  4 PagesCisco Case Write-Up 1. Compare and contrast the use of IT in an â€Å"information Age† company versus that in an â€Å"industrial Age† company? Is Cisco an Information Age company? Why? The Industrial Age company is a traditional company, which believes in uniformity, stability, permanence, security, and competition; however, the Information Age company is totally contrasted. The Information Age company focuses on diversity, cooperation, flexibility, motivation for cooperating, and communication by usingRead MoreRe-Upload from Others8866 Words   |  36 PagesLogistics Excellence Table of Contents Global Supply Chain – You Better Be Good†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Time and Distance†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Where Do the Lost Savings Go? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. The 10 Capabilities of Global Logistics Leaders†¦Ã¢â‚¬ ¦.. Lack of Global Technology Enablement †¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Summary†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.................................... Sponsor Perspective †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. About Supply Chain Digest†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...... Global Logistics Capability Diagnostic†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ . End Notes †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 2 3 5 13 14 16 17Read MoreConsumer Behavior Towards Online Shopping18477 Words   |  74 Pages 78 9. Sandeep Ojha 86 10. Bhoomi Kotadia 66 TABLE OF CONTENT No. | Subject | Pg. 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